Thank you for choosing Agra Marbles Online Store. This Shipping Policy outlines the shipping and delivery procedures for products purchased from our online store.
1. Order Processing Time:
- Upon receiving your order, we will process it within 7 to 15 business days. Please note that orders are not processed on weekends or public holidays.
- During peak seasons or promotional periods, there may be slight delays in processing times. We appreciate your patience and understanding.
2. Shipping Methods and Carriers:
- We offer shipping via reputable carriers to ensure safe and reliable delivery of your products.
- The available shipping methods and carriers will be displayed at the checkout process, and you can select the one that suits your needs.
- We may provide tracking information for your order, allowing you to monitor the progress of the shipment.
3. Shipping Timeframes:
- The estimated delivery timeframes will vary depending on the destination and the selected shipping method.
- Estimated delivery times will be provided at the checkout process and may be subject to change due to unforeseen circumstances such as weather conditions or carrier delays.
4. Shipping Fees:
- Shipping fees will be calculated based on the weight, dimensions, destination, and selected shipping method of your order.
- The total shipping fee will be displayed during the checkout process before you finalize your purchase.
5. International Shipping:
- We offer international shipping to select destinations. Please note that additional customs duties, taxes, or fees may apply upon delivery, and these charges are the responsibility of the recipient.
- International shipping times may vary depending on the destination and customs clearance procedures.
6. Delivery Address:
- It is your responsibility to provide accurate and complete shipping information, including the correct delivery address, contact person, and contact details.
- We are not responsible for delays or delivery failures due to incorrect or incomplete address information provided by the customer.
7. Delivery Attempts and Re-Delivery:
- The carrier will make delivery attempts based on their standard procedures. If no one is available to receive the package, they may leave a delivery notice or attempt re-delivery.
- It is important to follow the carrier's instructions and contact them directly to arrange re-delivery or to collect the package from their designated location.
8. Order Tracking:
- For orders eligible for tracking, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website or through our online tracking system if available.
9. Damaged or Lost Shipments:
- In the event that your shipment is damaged or lost during transit, please contact our customer support team immediately. We will work with the carrier to resolve the issue and assist you in obtaining a replacement or refund.
Please note that this Shipping Policy is subject to change without prior notice. Any changes will be effective immediately and will be posted on our website.
If you have any questions or need further assistance regarding our shipping procedures, please contact our customer support team at [contact information].
Remember to review and customize the Shipping Policy according to your specific shipping methods, carriers, and any applicable regulations. It's always recommended to consult with a legal professional to ensure compliance with relevant laws and to address any specific requirements for your business.
If you have any other inquiries, feel free to ask. I'm here to help!